Garage door won't open or close.  

Garage door won't open or close?  

Here are some FAQ


  • My garage door goes up a little, stops, or falls back down.

Please check above your garage door. You should have a set of one or two torsion springs. As shown in the picture, if you see a gap on one of the springs, the torsion spring is broken. At this point, your garage door is heavier than your garage door opener was designed to lift. Any further attempts to open the door can cause damage to the garage door or the garage door opener.

 For assistance, please call us at  510-458 2048

garage door won't open due to a broken spring


  • My garage door goes up a little and stops. 

Springs lose tension over time, doors lose their balance, and become heavier. Most garage door openers have a safety feature that prevents operation if excessive open force is required to open the door. To resolve this issue, spring tension will have to be adjusted and the door lubricated.

  • When I push the button, I hear a noise, but nothing happens.

1. The most common issue could be the easiest to fix. All openers have an emergency release mechanism shown in the picture.

Sometimes one of the family members would pull on the release handle by mistake or purposely and will disengage the trolley mechanism from the garage door opener. The purpose of that emergency release is to unlatch the door from the garage door opener and open the door manually in case of an emergency, power outage, or a malfunction of the garage door opener.

In this case, you will see the inner trolley moving back and forward every time you activate the unit. Please watch the linked videos to learn how to reengage the emergency release mechanism.

Liftmaster opener, Chamberlain openers, Genie Opener.

Most garage door openers transfer power from the motor to the chain/belt through a series of gears and sprockets. Those sprockets are wearing off over time and have to be replaced.


garage door wont open due to a broken gear

In this case, the inner trolley won't be traveling back and forward the opener will make a humming sound.

  • My Garage door won't close. It goes down a little bit and pops back up. 

Before you do anything, please take a look at both cables. Located on the wall, on both the right and left sides of the door. Garage door cables must be wined on the drums as shown in picture #1

garage door wont open due to cable off drum

 If you discover that the cable is off the drum, Please cease all attempts to close the door and call a professional because you might end up with a de-railed door and very costly additional repair costs.






At 911 Garage Doors, we understand that a garage door that won't open, won't close, or is stuck can be a major inconvenience and even a safety hazard. A malfunctioning garage door can prevent you from accessing your garage or securing it, and it can also strain the opener and cause it to break down. In this landing page, we'll explain some common reasons why your garage door may not function properly and how to troubleshoot the issue safely.

One of the most common reasons a garage door won't open is due to a malfunctioning opener. The opener is the motor that powers the door and controls its movement. If the opener is not working properly, it may not be able to lift the door, or the door may move only part way up and then stop. Other possible causes of a garage door that won't open include a broken spring, worn rollers, or a broken cable.

 Off track door

off track door

A garage door that is stuck may be caused by a variety of factors, such as a broken cable or a malfunctioning opener. Additionally, it could be caused by misaligned or damaged tracks or an issue with the door's balance. A stuck door can be frustrating and even alarming, as it prevents you from accessing your garage or securing it.

A garage door that won't close is another common problem homeowners experience. It could be caused by a number of reasons, including a broken spring, misaligned or damaged tracks, or a malfunctioning opener. Some safety features, such as the photo eye sensors or the safety reverse features, will prevent the door from closing if they are not properly aligned or if there is an object in the way.

If you're experiencing any of these issues with your garage door, there are a few things you can do to troubleshoot the problem safely. The first step is checking the opener and ensuring it's working properly. Check the power source; if necessary, unplug the opener and plug it back in. Ensure the opener is properly connected to the door, and check the batteries in the remote control.

Next, check the tracks and rollers to make sure they're clean and not obstructed by debris. If the tracks are dirty or bent, clean them and straighten them out if possible. If the rollers are worn or damaged, they should be replaced.


Lastly, inspect the springs, cables, and pulleys to ensure they're not broken or worn. If they are, they should be replaced immediately.

If, after troubleshooting, you still have not been able to fix your garage door problem, it's best to contact a professional garage door repair service. The repair technician can provide you with a more accurate diagnosis and provide you a complete solution. Also, remember that garage doors are heavy and dangerous, so taking the necessary safety precautions when troubleshooting or performing any repairs is essential.

At 911 Garage Doors, we offer a wide range of garage door repair services, including opener repair, spring replacement, cable and roller replacement, and much more. We have a team of skilled technicians available 24/7 to help with all your garage door needs.

In conclusion, garage doors that won't open, won't close, or are stuck can be caused by a variety of issues and is a major inconvenience; if you find yourself in this situation, by following the steps outlined above, you can troubleshoot your garage door problem and potentially fix it yourself. But if the issue persists or is out of your league, don’t hesitate to contact the professionals at 911 Garage Doors; we are here to help with all of your garage door needs.


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